Field Service Engineer - High Point, NC

Danaher•Winston-Salem, NC

1d•Remote

About The Position

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position reports to the Field Service Supervisor as part of the Service Organization located in Middle Carolina Service District and will be fully remote covering a service territory around the Lexington, High Point, Salisbury and surrounding areas. Must reside within territory, or willingness to relocate. In this role, you will have the opportunity to complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers along with technical training on products. You will also maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals. Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers.

Requirements

Associate degree preferably in technical, biomedical engineering, instrumentation, electrical engineering or related field-OR- equivalent military experience
1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
Requires up to 85% flying and/or driving travel, which includes overnight stays
Travel will primarily be domestic - Monday-Friday within assigned territory, but may occasionally be international
Must have a valid driver’s license with an acceptable driving record
Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity

Nice To Haves

A technical college major such as biomed, engineering, or related
2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention

Responsibilities

Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
Provide excellent and efficient service to Beckman Coulter’s customers
Provide technical training on products
Maintain accurate customer service logs and internal service records
Order repair parts
Adhere to cycle times
Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
Assist with the training of newer Field Service Engineers