Field Service Engineer (Miami, FL)
About The Position
As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instruments (Clinical Cell Analyzer and Research Cell Analyzers). This role involves providing field-based and remote technical support to customers and colleagues, carrying out preventative maintenance, installation, relocation, repairs, and corrective field change orders on Flow Cytometry instrumentation. You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software, and laser failures using established procedures and techniques, determining the most cost-effective repair/solution to ensure minimum downtime, and performing instrument certifications (IQ/OQ). Additionally, you will actively manage your car stock, ensuring all necessary spare parts and tools are available, and effectively manage technical escalations, working towards service metrics as defined by the Service Organization.
Requirements
- Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- Full US driving license.
- Currently living within a daily commutable distance of Downtown Atlanta Georgia.
- IT knowledge.
Nice To Haves
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
- A proactive approach with the ability to take lead if the situation requires it.
- The ability to process knowledge across multi-modular and diverse product ranges.
Responsibilities
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- Determine the most cost-effective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage your car stock, ensuring all necessary spare parts and tools are available.
- Effective management of technical escalations.
- Works toward service metrics as defined by the Service Organization.
Benefits
- Comprehensive Total Rewards program
- Competitive package of compensation and benefits programs
- Reward and recognition opportunities that promote a performance-based culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
