Field Service Engineer - Seattle, WA

ARxIUM INC•Renton, WA

1d•$80,000 - $90,000•Remote

About The Position

Field Service Engineer Seattle, Washington | Remote with Travel Help Transform the Future of Pharmacy Automation Are you passionate about technology, automation, and solving complex customer challenges? At ARxIUM, we're changing the way healthcare systems operate through advanced pharmacy automation solutions. As a Field Service Engineer, you'll play a critical role in supporting cutting-edge robotic, software, and automation systems that help hospitals and healthcare providers improve patient care and operational efficiency. If you enjoy hands-on troubleshooting, travel, customer interaction, and working with advanced automation technology, we'd love to hear from you. About ARxIUM ARxIUM is a global leader in pharmacy automation, serving healthcare organizations across North America, Europe, and Asia. For more than 20 years, we have developed innovative hardware and software solutions that improve medication management, patient safety, and operational performance. Our team combines engineering expertise, healthcare innovation, and customer-focused service to deliver industry-leading solutions that make a meaningful impact. About the Role As a Field Service Engineer, you will be the primary technical resource supporting ARxIUM systems at customer sites throughout your assigned territory. You will install, troubleshoot, maintain, and optimize automated pharmacy systems while building strong relationships with healthcare customers. This position requires a high degree of technical expertise, customer focus, and the ability to work independently. Travel is a significant component of this role.

Requirements

Diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or a related technical discipline
7+ years of field service, maintenance, or technical support experience supporting complex electro-mechanical systems
7+ years of customer-facing technical service experience
Strong troubleshooting skills involving electrical, mechanical, networking, and software systems
Experience working independently in a field-based environment
Excellent communication and customer relationship skills
Valid driver's license and ability to travel extensively

Nice To Haves

Allen-Bradley PLC programming and troubleshooting experience
Conveyor, controls, and industrial automation experience
Experience supporting robotics or automated systems
Knowledge of Windows operating systems and networking
Experience in healthcare, pharmaceutical, manufacturing, or highly regulated environments

Responsibilities

Install, maintain, and repair ARxIUM hardware and software systems
Perform preventive and corrective maintenance activities
Respond to emergency service calls and system outages
Troubleshoot complex electro-mechanical, electrical, networking, and software issues
Support PLC programming validation and troubleshooting activities
Collaborate with customers to schedule maintenance and minimize operational disruptions
Document service activity through accurate reporting, ticket updates, and work summaries
Manage service tickets, escalations, and open issues through resolution
Partner with internal engineering, technical support, and project teams
Deliver an exceptional customer experience during every interaction
Participate in after-hours support as needed