Field Service Engineer (Level 1), Control Systems
About The Position
This role is for a Field Service Engineer Level 1 – Control Systems, based in Mandeville, LA. It is a full-time position within the Service Department, reporting to the Service Manager. The role involves performing and leading maintenance, repair, and overhaul (MRO) in the field, working independently or as part of a team. The engineer will implement processes for servicing company-supported products and equipment, deliver top-tier customer service, and ensure tasks are completed to company standards. This position requires a professional who can balance hands-on technical execution with strong problem-solving abilities and adapt quickly to shifting priorities, deadlines, and pressures. The company is MSHS, a trusted leader in service solutions for turbines and engines.
Requirements
- Recognized electrical or mechanical certificate from a trade school or military training institution or Associate Degree in a related field.
- 1–2 years of experience in the field or a related area.
- Knowledge of commonly-used concepts, practices, and procedures for electrical and mechanical engineering.
- Ability to follow instructions and pre-established guidelines.
- Ability to work under immediate supervision.
- Analytical thinker with strong attention to detail.
- Excellent verbal and written communication skills (English required, Spanish a plus).
- Customer-focused, with strong interpersonal skills.
- Willingness and ability to travel up to 75% domestically and internationally.
- Must have a valid driver’s license (company pool vehicle provided).
- Must have a valid passport, or the ability to obtain a passport.
- Must be able to pass water survival training.
Nice To Haves
- Basic troubleshooting knowledge for electrical and mechanical systems.
- Prior customer support or service experience.
Responsibilities
- Perform in-house and field service tasks including installation, troubleshooting, testing, and maintenance of supported products and equipment.
- Provide support for TAG, training, and system-level testing.
- Understand basic component and systems-level functionality.
- Identify, analyze, and repair product failures, ordering and replacing parts as needed.
- Provide TAG support to determine and recommend which products or services best fit the customer’s needs.
- Offer basic fault-finding assistance via phone and email for low-end controls.
Benefits
- Relocation assistance
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement and professional development
- Company-paid life and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
