Field Service Engineer

SPT Labtech

2d•Hybrid

About The Position

We are expanding our operations across a diverse and growing portfolio at SPT Labtech, and are seeking a highly motivated, hands-on Field Service Engineer with strong electro-mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area. You will play a key role in delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer-facing skills and a proactive, solutions-driven approach. The role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10–12 days per month of overnight travel. Being located near a major airport is advantageous. This is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast-paced environment and is looking for a challenging, engaging role with real impact. Based in Cambridge, SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Requirements

Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload
Previous experience with electro-mechanical and automated systems essential
Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel
Strong customer focus
Excellent communication skills and a proactive and flexible approach to workload
Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering
Self-motivated, team player
Valid Passport and driving license

Nice To Haves

Previous experience within the pharmaceutical/healthcare sectors would be desirable
Previous experience working with liquid handling would be desirable
Being located near a major airport is advantageous

Responsibilities

Performing field service work such as on-site installation, preventative maintenance and repair work
Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery
Being available to travel at short notice in order to support other Field Service Engineers when needed
Timely completion of all required documentation
Communicating any product quality issues to the appropriate persons
Working closely with the Sales team and the Field Applications Specialists
Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact