Field Service Engineer - Phoenix, AZ

Becton Dickinson Medical Devices•Phoenix, AZ

1d•Remote

About The Position

The Field Service Engineer is a remote field-based position with daily travel to customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. A company vehicle is provided. 5% overnight travel is possible and a valid driver’s license is required. The role involves providing remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with customer support agreements, including DHA/DoD facilities. This includes responding to, evaluating, and prioritizing work orders; diagnosing, servicing, and resolving issues regarding proprietary hardware and software system components. The engineer will retain ownership of the work order, escalate issues to the team lead and manager, and log, track, and document all work order activity. The position requires the ability to fully support all products within the region, implement a preventive maintenance program, and provide limited multi-functional support for Sales and Implementation teams. A moderate use of competency and appropriate ability to solve hardware and software problems is expected. Efficient field services must be provided to all BD customers in a timely manner, including installations, in-servicing, repair, preventive maintenance, calibration, and sales support. Proper and accurate small parts inventory must be maintained for service purposes, following approved policies and procedures for inventory controls. Accurate and timely documentation detailing field activity, expenses, time distribution, and other required information is necessary. Continuous training and self-development are expected to learn company products and applications for success in the role, advance skills, and attend management-approved seminars and training sessions to advance to the next level in 2-3 years. Company assets (car, tools, and inventories) must be maintained securely and in working order. A solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting, is required. The ability to work independently and in a team environment, and to engage/escalate to team leadership for sophisticated problem-solving and resolution of issues as needed, is also necessary.

Requirements

Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience.
3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications.
24x7 on-call experience in a customer-facing/field service environment, required.
Good mechanical, computer, verbal, written, and time management skills, required.
Computer electronics, Windows OS, network experience, required.
Must be able to work within defined processes and methodologies with minimal degree of supervision.
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.
Weight lifting requirement: minimum 70 pounds.

Nice To Haves

Customer Support Certification, a plus.
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus.
Prior military Bio-Med experience, a plus.
Prior Automated Teller Machine (ATM) experience, a plus.

Responsibilities

Provide remote and on-site technical support for BD Pyxis automated dispensing systems.
Respond to, evaluate, and prioritize work orders.
Diagnose, service, and resolve issues regarding proprietary hardware and software system components.
Retain ownership of the work order and escalate issues as needed.
Log, track, and document all work order activity.
Implement a preventive maintenance program.
Provide limited multi-functional support for Sales and Implementation teams.
Maintain proper and accurate small parts inventory for service purposes.
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required.
Continue training and self-development to learn products and applications.
Maintain company assets (car, tools, and inventories) securely and in working order.
Possess and maintain a solid understanding of corporate and service department procedures and policies.
Work independently and in a team environment.

Benefits

Company vehicle provided.
BD prioritizes on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.
For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.
In some locations, testing for COVID-19 may be available and/or required.
Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.