Field Service Engineer

Nova Measuring Instruments Ltd.•Hillsboro, OR

42d•Onsite

About The Position

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products. Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations. Why Nova: Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category Doubled in revenue from 2020 to 2022 Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs. Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Requirements

Working knowledge of capital semiconductor equipment, including X-ray, vacuum, and automated systems.
Strong mechanical and electrical aptitude, with the ability to independently troubleshoot complex issues.
Hands-on experience with high-vacuum systems is highly preferred.
Understanding of semiconductor manufacturing practices, safety, ergonomics, and yield optimization.
Proficiency in first-level software troubleshooting and support.
Familiarity with equipment integration and communication protocols such as SECS/HSMS.
Comfortable performing manual and physical tasks in a cleanroom environment, including bending, crawling, and working around large equipment.
Willingness to travel for service events, customer training, and onsite support (approximately 25%).

Nice To Haves

Excellent problem-solving skills
Strong analytical, data analysis and diagnostics ability.
Excellent written and oral communications
Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
Strong project and time management skills
Excellent customer relations and communications skill.
Excellent escalation management skills
Ability to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.

Responsibilities

Support Nova systems as defined under Nova's warranty and End User service support agreements
Maintain Nova's parts inventory under the position's control. Maintain proper level of stock in accordance with Nova's spare parts stock policy, as set from time to time
Assist in new equipment installations, "add-ons," and upgrades
Provide feedback to the division engineering and service teams based on experience gained with customers
Employ FSRs for all service activities
Provide customer training and retraining.
Ensure an adequate level of know how among customers' 'users'.
Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.
Demonstrate ability to manage escalations and critical customer situations successfully.
Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
Report design, reliability and/or maintenance issues to engineering.
Create, edit and review technical field and training materials and documentation.
Support beta programs at customer sites and division engineering center
Provide customer support during working schedule as defined by service contract
Be prepared to support the customer beyond the defined working schedule as required