Field Service Engineer

Hurco Companies Inc•Indianapolis, IN

6h•Hybrid

About The Position

Hurco Companies, Inc. is looking for a Field Service Engineer to join their team. This role involves providing vital assistance to customers, ensuring new machines are ready upon arrival. Regular travel by car and air is required for this position, and a company car is provided. The engineer will be home almost all weekends. When not traveling to customer locations, the Field Service Engineer will provide phone assistance. Hurco's corporate headquarters is located in Indianapolis, Indiana, and travel will also be required to the home office. However, the ideal candidate does not have to be located in Indianapolis, but rather near a major airport location.

Requirements

3+ years of technical school or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.
Knowledge of troubleshooting and maintenance of industrial automation equipment.
Ability to read, analyze, and interpret technical manuals and blueprints.
Process oriented, able to complete necessary travel and expense reports.
Strong customer service and communication skills.
Self-starter with the ability to work independently.

Responsibilities

Pre-installation review: before shipping a new machine, review installation recommendations and processes with the customer.
Machine Installation: oversee the assembly of machines at the customer’s facility.
Inspection and demonstration: inspect, adjust, and start up newly installed machines. Make recommendations as needed to ensure proper specification compliance. Demonstrate safe setup, operation, and maintenance protocols.
Maintenance and Repair: Provide warranty and non-warranty service including problem identification, maintenance, repair services, and training as required. Recommend parts, accessories, and labor to maintain equipment safety and to achieve operational efficiency.
Customer Service Management: Regularly visit assigned customers to observe machine operation, identify service needs, and suggest appropriate accessories, parts, or services to meet customer requirements.
Distributor support: Develop and nurture relationships with local Hurco Machine Tool Distributors, providing them with technical support and collaborating with them to deliver exceptional service to customers.
Reporting and Documentation: Follow established procedures to complete service reports, inspection reports, time reports, and expense reports accurately and within specified time frames.
Technical Support: Provide remote technical support to distributors, customers, and other field service engineers via phone and email from our Indianapolis office.