Field Service Engineer (SoCal)

Cutera, Inc.•Brisbane, CA

2d•Onsite

About The Position

At Cutera, the Field Service Engineer provides service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. This role involves interacting with sales, technical support, engineering, clinical, and marketing teams to support customers by servicing existing and new medical technologies/applications located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory. The ideal candidate should have a strong electronics background and field experience.

Requirements

BS or AS in Electronics, Laser Technology or equivalent
Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting.
Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
Ability to travel long distances on short notice required.
Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)
Must be able to lift 50 lbs.
Demonstrated commitment to quality and strong sense of teamwork.
Excellent communication skills.

Nice To Haves

Laser experience preferred.

Responsibilities

Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
Responsible for documenting all service activities in compliance with FDA requirements.
Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers.
Manage call schedule to best serve customer needs.
Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
Use people and technical skills to make customer interactions a positive, pleasant and memorable experience.
Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
Ability to flash update software and firmware.
Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
Continually promote service contract revenue.
Timely submission of RMAs, closing calls, and expense reports necessary.
Other duties as assigned.