Field Service Engineer 1 - Invasive Cardiology - Memphis, TN

GE HEALTHCARE•Remote, OH

4d•Onsite

About The Position

The Invasive Cardiology Field Engineer must have applicable knowledge and understanding of Information Technology Network infrastructures and the ability to discuss, troubleshoot, and resolve customers AD (Active Directory) structure and Policies that can be implemented. Handle complex configurations, be well organized and communicate effectively to help customers complete IT task on time. The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

BA Degree in Information Technology, or related field; OR equivalent military education; OR High School Diploma/GED and 2 to 3 years of experience in the Information Technology field.
Working with Computers, Servers, and Network switches and understanding of network traffic with troubleshooting command knowledge.
Experience with Microsoft AD Structure and Implementing AD Policies as well as Microsoft suite of products.
Candidate must live in the Memphis, TN area.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Must have and maintain a valid Driver's License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Nice To Haves

A+, Network+ or Cisco CNA Certifications is a plus.
Will be asked to demonstrate basic commands.
Microsoft Certifications is a plus

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.
Be a Self-Starter and take Ownership of Job responsibilities. Take good notes and demonstrate understanding of notes. Share with direct people leader and mentor.