Mountain West Field Service Engineer (Water Technologies)

Veolia Environnement SA•Salt Lake City, UT

19h•$30 - $36•Onsite

About The Position

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Utah. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines. This position will support the Mountain West Region from Utah and includes Utah, Montana, Idaho, Colorado and Wyoming. This role will require residency within the Greater Salt Lake City area and within a 1-hour drive of the Salt Lake City International Airport (SLC). The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger Central Service Region as well as within Canada and the US.

Requirements

General knowledge of electrical equipment, chemistry, and safety
Computer proficiency with a minimum of word processing, spreadsheets, and basic network and database knowledge
Strong technical, mathematical, and customer service skills
Strong and concise verbal and written communication skills
Troubleshooting and problem-solving skills with the ability to use processes to find root cause
Able to prioritize various tasks such as service of multiple instruments and administrative duties
Ability to learn applicable company procedures within a reasonable time from the start of employment
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
Self-motivated, with the ability to drive projects to completion with minimal oversight
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Ability to meet deadlines and commitments
Ability to communicate effectively and contribute within a commercial team environment
Ability to make good business decisions based on risk-reward analysis and business objectives
Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
Minimum 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Must maintain a Driver’s License and a good/clean driving record

Nice To Haves

Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education, with a minimum of 1 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Responsibilities

Travel to customer sites and perform PM and related services on TOC equipment
Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services
Maintain admin duties, parts inventory, and relevant trainings
Take customer calls, participate in territory sales rhythm calls, and service team meetings
Respond to on-demand contract services with 3-7 business days for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on need
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental, Health and Safety (EHS) policies