Field Service Engineer

Topcon Positioning Systems•Remote (GA-US), GA

1d•Onsite

About The Position

The Field Service Engineer (FSE) has a primary responsibility of providing technical support for Topcon customers. This position is for a self-starter who thrives in an autonomous work atmosphere, and who possesses excellent communication and analytical skills. The Topcon FSE’s responsibilities go beyond installations and repairs of Topcon Eyecare Equipment. The Field Service Engineer’s strong analytical skills help internal teams evaluate communications and functionality within local and remote network infrastructures. Additional duties include hardware and software upgrades and limited departmental projects. As a Field Service Engineer, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs on Topcon’s extensive portfolio of Eyecare equipment, examination lanes, local and remote telehealth network platforms.

Requirements

Minimum 1 year of relevant work experience.
High school diploma or equivalent required.

Nice To Haves

Previous experience as a field service professional or in a relevant capacity is preferred.
CompTIA Network+ certification or networking background preferred.
Associates or Bachelors preferred.

Responsibilities

Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
Work independently and coordinate with scheduling team to manage work calendar and travel schedule.
Serve as company liaison with customer on administrative and technical matters.
Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
Collaborate with other FSE’s, Field Service Manager, Sales Representatives, and internal cross functional teams.
Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
Other duties may include, but are not limited to, travel and assisting in other Field Service territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and seminars as required.
Must have the ability to regularly lift 50+lbs.
Must be able push and pull heavy material.