Field Service Engineer - Sioux Falls, SD

Danaher•Sioux Falls, SD

4d•$34 - $37•Remote

About The Position

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position is part of the Service Organization located in Sioux Falls, SD and will be fully remote covering the areas of South Dakota, North Dakota, Nebraska, Iowa and Minnesota. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the Field Service Manager and responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. This position services the Automation and Chemistry. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on. In this role, you will have the opportunity to: Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers

Requirements

Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience or High School diploma with 3 years of experience
1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
Ability to travel, 20% overnight, within territory including Nebraska, North Dakota, Minnesota, Iowa
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move, or carry equipment up to 50lb (tools, replacement parts, consumables etc.)

Nice To Haves

3+ years’ experience of advanced trouble shooting
Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention

Responsibilities

Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
Provide excellent and efficient service to Beckman Coulter’s customers
Provide technical training on products
Maintain accurate customer service logs and internal service records
Order repair parts
Adhere to cycle times
Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
Foster collaboration by assisting with the training of newer Field Service Engineers