Field Service Engineer (USA)

Ametek, Inc. • City of Rochester, NY

42d • Onsite

About The Position

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base. After completing a training program, you will be involved & responsible for the following activities with regards to our equipment at customers premises: Installation and training, Calibration and maintenance, Service repair, After sales service support / remote troubleshooting and diagnostic support, Quoting services to customers.

Requirements

• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience.
• 3+ years’ experience (involving electronics & computer/software)
• Must hold valid US Passport or Green Card
• Must have experience traveling for work
• Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
• Proven experience in high demand customer service.
• Based out of the Southeast United States with a home office located in FL, GA, AL

Nice To Haves

• Have a background in mechanical, electronic, or multi-disciplinary engineering
• Exceptional computer skills
• Hold a valid & clean driving license
• Can work independently while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required

Responsibilities

• Installation and training
• Calibration and maintenance
• Service repair
• After sales service support / remote troubleshooting and diagnostic support
• Quoting services to customers
• Assist colleagues in other regions of the world when required
• Travel within North America (internationally as needed for training, etc.)

Benefits

• Standard Ametek benefits plan
• Company car
• Smartphone
• Laptop
• Working with worldwide technology in the field of Optics and Optics Metrology
• Continuous training provided using world class manufacturing tools and equipment
• Fun, relaxed, supportive working environment
• International travel and local teamwork with international colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree