Field Service Engineer - NV
About The Position
This job involves extensive travel, requiring the employee to be on the road and stay in hotels four nights a week after an initial 2-4 week training period at our facility in Holland, Michigan. The role focuses on field installations, start-ups, preventative maintenance, and performance verification of products. Responsibilities include troubleshooting and repairing refrigeration, electronics, and electro-mechanical components, as well as training customers on product operation and maintenance. The position also requires establishing and maintaining positive customer relationships, including coordinating service calls, promoting retrofits, and securing maintenance contracts. A thorough understanding of warranty, maintenance, and service policies is necessary, along with maintaining vehicle logs and detailed field service and expense reports.
Requirements
- At least 2 years of refrigeration experience.
- Solid understanding of single-stage refrigeration.
- Minimum 2 years work experience or training in commercial / industrial refrigeration or HVAC/R.
- Experience with electronics and controls programming.
- Work experience in a related service capacity.
- Valid driver’s license.
Nice To Haves
- Knowledge of cascade refrigeration.
- Experience or training in cascade refrigeration systems.
- EPA Universal Certificate.
- Work experience in the environmental simulation systems industry.
Responsibilities
- Perform field installations and start-ups.
- Conduct preventative maintenance.
- Inspect and conduct performance tests to verify product compliance with specifications.
- Document installed product performance.
- Conduct training and instruct product users on proper operation and maintenance.
- Troubleshoot, repair, and calibrate refrigeration, electronics, and electro-mechanical components.
- Establish, maintain, and develop positive customer relationships.
- Coordinate service calls with customers.
- Generate work by explaining benefits of retrofits and establishing preventive maintenance contracts.
- Perform general service work.
- Maintain knowledge of warranty, maintenance, and service policies.
- Maintain vehicle logs and maintenance schedules.
- Keep detailed field service and travel expense reports.
Benefits
- Paid hourly wage for travel time.
- Per diem for personal expenses.
- Paid travel costs.
- Work vehicle provided.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
