HP Indigo Field Service Engineer
About The Position
As an HP Indigo Field Service Engineer, you will serve as a technical expert supporting our customers across the San Francisco Bay Area. In this hands-on, customer-facing role, you will deliver advanced mechanical, electrical, and electronic support for HP Indigo digital printing presses—ensuring reliable operation, minimizing downtime, and maximizing customer satisfaction. This position requires a strong technical mindset, independence in the field, and a commitment to continuous learning. You will also participate in ramp-up training and develop skills to teach end users and service partners, building your capabilities as both a technician and a trainer. This role requires up to 50% travel throughout the region for on-site service. The candidate must sit out of the San Francisco Bay Area.
Requirements
- High School Diploma, GED, technical certification, or equivalent hands-on training.
- 4–6+ years of related field service experience, ideally involving HP products, industrial printers, electromechanical systems, digital printing equipment, or other mission-critical industrial machinery.
- Electrical, mechanical, and electronic troubleshooting
- Electromechanics & automation
- Field service management
- Test equipment use
- Preventive maintenance
- Safety standards & EHS
- System commissioning and installation
- Operating system fundamentals
- Customer relationship management
- Effective communication
- Process improvement
- Learning agility & digital fluency
- Results orientation
- Ability to teach and coach operators
- Comfort working with hand tools and industrial systems
Responsibilities
- Maintain exceptional customer satisfaction by identifying technical needs, clarifying requirements, and delivering timely resolutions.
- Manage customer-relation issues with professionalism, escalating concerns as needed to ensure proper follow-through.
- Serve as the primary on-site and remote support contact for HP Indigo press customers.
- Perform advanced mechanical, electrical, and electronic diagnostics, troubleshooting, and repair for HP Indigo digital print systems.
- Conduct system installation, commissioning, upgrades, operator training, and preventive maintenance.
- Support a diverse range of customer environments, including standard and specialized systems.
- Participate in structured ramp-up training to build deep technical knowledge of Indigo systems.
- Learn to deliver technical instruction and operator training for customers and authorized service providers.
- Grow into a role capable of providing hands-on teaching, workflow guidance, and best-practice coaching.
- Use monitoring tools and methodologies to identify early performance issues and recommend preventive actions.
- Help optimize press performance to reduce downtime and improve customer operations.
- Maintain accurate and complete documentation of service work, parts usage, software updates, and technical reports.
- Collaborate with cross-functional teams to drive process improvements aligned with global service standards.
- Ensure compliance with safety protocols, data confidentiality requirements, and operational policies.
- Manage daily service activities with minimal supervision, applying sound judgment and technical expertise.
- Identify root causes, implement corrective actions, and share technical insights with the broader service team.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
