Field Service Engineer

KONICA MINOLTA HEALTHCARE AMERICAS INC • Los Angeles, CA

16d • $85,000 - $105,000 • Remote

About The Position

The Field Service Engineer performs on-site installation, preventive maintenance, routine repair, troubleshooting, and calibration of Konica Minolta Healthcare products and equipment. This is a field-based position supporting customers throughout an assigned territory covering Northern California, Oregon, Washington State, and Northern Nevada/Reno. Regular travel to customer sites throughout the territory is required.

Requirements

• Ability to lift 40–50 lbs as needed
• Must be able to travel approximately 50–75% domestically
• Must reside within assigned territory
• Strong vision and communication abilities for in-person and remote interactions
• Must have a valid driver's license in good standing
• Technical Proficiency: Applies strong technical knowledge to troubleshoot and resolve issues with imaging systems
• Problem Solving & Critical Thinking: Diagnoses issues accurately and develops effective solutions under pressure
• Project & Time Management: Manages multiple tasks and priorities efficiently
• Customer Focus: Provides timely, respectful, and solutions-oriented service
• Communication Skills: Communicates clearly, both verbally and in writing
• Team Collaboration: Works effectively within cross-functional teams
• Leadership & Accountability: Takes initiative and follows through on commitments
• Quality & Compliance: Adheres to company and industry standards (e.g., ISO-9001, 21 CFR 820)
• Adaptability & Strategic Awareness: Adjusts to evolving customer needs and business priorities

Nice To Haves

• Experience with the installation and service of CR/DR modality products preferred.
• General knowledge and understanding of DICOM.
• Experience with the installation, construction, and/or service of X-ray rooms and portable X-ray products preferred.

Responsibilities

• Performs on-site installation, preventive maintenance, troubleshooting, repair, and calibration of company products and equipment.
• Provides technical and service support to KMHA customers as well as Sales, Service, and Management teams.
• Serves as a primary customer contact for technical and service-related issues.
• Identifies equipment malfunctions, diagnoses problems, and takes appropriate corrective action.
• Trains customer personnel on proper equipment operation and basic maintenance.
• Represents the company professionally in all interactions with customers.
• Prepares and maintains daily service logs, reports, and documentation of work performed.
• Manages a variety of field service assignments requiring independent problem-solving and technical judgment.
• Travels regularly throughout the assigned territory to provide installation, maintenance, and service support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed