Field Service Engineer - Southeast

Alcon•Remote - North Carolina, NC

18h•Remote

About The Position

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? As a LenSx Field Service Engineer, you will support Alcon equipment throughout the Southeast Territory, ensuring reliable performance at customer and demonstration sites. You will provide expert technical support, including installation, testing, maintenance, troubleshooting, and repair. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.

Requirements

Associate’s degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience

Nice To Haves

Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
Experience working with advanced medical devices and with medical devices that use lasers.
Accustomed to working with hospital operating room and surgery center protocols.
Working knowledge of ServiceMax / CRM tools.
Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Responsibilities

Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
Escalate issues to relevant engineering teams
Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals