Field Service Engineer - Territory covering North & Central New Jersey
About The Position
The Field Service Engineer is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. This position reports to the Field Service Manager and is part of the Field Service team located in North Central New Jersey and will be fully remote covering a service territory around Clifton, Elizabeth, Newark, and surrounding areas. In this role, you will have the opportunity to: Work independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals. Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers.
Requirements
- Associate degree or equivalent military experience
- At least 1 year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to travel Monday-Friday within assigned territory
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Candidates must also be able to reach, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
Nice To Haves
- Previous experience in a technical college major such as biomed, engineering, or related
- 2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
Responsibilities
- Troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment
- Providing excellent and efficient service to Beckman Coulter’s customers
- Technical training on products
- Maintain accurate customer service logs and internal service records
- Order repair parts
- Adhere to cycle times
- Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
- Engage with internal and external stakeholders, understanding and meeting their requirements
- Helping train newer Field Service Engineers
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
