Field Service Engineer 3

Mattson Technology•Hillsboro, OR

5d•Onsite

About The Position

The Field Service Engineer 3 role involves performing installation, calibration, repairing, and maintenance of equipment at customer sites. This includes troubleshooting electrical/electronic systems and assemblies, performing equipment upgrades, and developing strong customer relationships. The engineer will manage day-to-day service activities, work with end users to schedule tasks, and report on activities and equipment issues. Responsibilities also include performing preventative and corrective maintenance, interfacing with customers on technical matters, and driving projects to improve equipment performance. The role requires supporting other projects as assigned and potentially supporting shift schedules. Travel may be required to support customers.

Requirements

Five or more years of experience as a field service engineer role dealing directly with customers, preferably in the semiconductor industry. Other experience levels can be considered.
Associates degree in electronics or equivalent experience in the electronics field.
May require domestic or international travels, as required.
Ensures all safety requirements are satisfied and current as per local and corporate requirements.
May need to support shift schedule as assigned by management.

Nice To Haves

Able to work independently.
Process experience desired to be able to run and perform basic process troubleshooting.

Responsibilities

Perform installation, calibration, repairing and maintenance of equipment at customer site.
Troubleshoot electrical/electronic systems, assemblies, and subassemblies using block diagrams.
Perform equipment upgrades.
Develop strong customer relationships at multiple levels in the customer organization.
Manage customer's expectations.
Manage day-to-day service activities at assigned customer sites.
Work with end users to schedule work tasks as required.
Report and track activities including installations and equipment issues.
Perform preventative and corrective maintenance tasks as necessary.
Compile data for and prepare regularly scheduled or special reports, analysis, and statements.
Interface with customer on technical matters.
Drive key projects to improve equipment performance.
Travel as needed to support customers.
Drive key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations.
Support other projects as assigned by management.
Other duties as assigned.