Field Service Engineer, Northeast (ME,RI,NH,MA,CT)
About The Position
This is an important and challenging position requiring a highly skilled, multi-tasking individual who can work independently to assist our service partners and customers. You will have strong mechanical and electronic expertise and serve as an escalation resource for complex troubleshooting and customer issues to include repair, overhaul, and installation of a variety of Volvo Penta marine and/or industrial products. You will also develop service capabilities in our dealer base including new technologies such as electromobility, connectivity, and remote diagnostics. This position serves the full range of products for both industrial and marine segments and reports to the Manager Field Service. As a knowledgeable technician, you will thrive in a collaborative, growth-oriented environment and you are motivated by making a measurable difference in customer success. The area of responsibility will be aligned with a defined U.S. territory. This role supports southern Maine to Connecticut. Proximity to a major airport is important to enable efficient travel to customer and dealer locations, as well as to our office in Chesapeake, Virginia.
Requirements
- Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience.
- Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
- Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices.
- Working knowledge of warranty processes, dealer operations, and industrial trade practices.
- Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders
- Advanced communication and presentation skills in both US and global contexts
- Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams)
- Ability to read, write, understand, and speak English.
- Candidates must live within reasonable distance of a major airport.
- Up to 50% travel, mostly domestic with some international.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with Volvo Penta products preferred.
- Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
- Bilingual (English plus Spanish, Swedish, etc.) a plus
Responsibilities
- Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions
- Respond to advanced technical inquiries via phone, through case management, and on-site service when required
- Act as a liaison between our dealer base, customers, technical support and quality teams
- Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.
- Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps
- Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
- Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers
- Assist with development and rollout of service bulletins, OEM communications, and support campaigns.
- Promote consistent use of Volvo Penta digital tools including VPPN and case management.
- Support trade shows, product events, and customer meetings as required
- Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
