Field Service Engineer

ASML•Hillsboro, OR

20d•Onsite

About The Position

The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system. This is a Night Shift position, compressed work week. Candidate must be flexible to work all 4 shifts. In the Cymer Light Source (CLS) division we design and manufacture Deep Ultraviolet (DUV) lasers, used directly in the chipmaking process.

Requirements

High School education or equivalent.
Minimum of three (3) years of field service engineering experience required or relevant work related experience is required.
Has led one installation or significantly contributed to the successful installation of products at multiple sites.
Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
Ability to collect, translate, and analyze data.
Intermediate level of technical knowledge of electronics.
Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
Ability to facilitate resolution of technical challenges.
Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
Ability to read and analyze opto-mechanical and electronic schematics.
Protocol, and Computer Networking.
Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
Excellent written and verbal communications skills.
Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView, Internet.
For regions - oral and written English language skills required.
Effective communication, perseverance, problem solving, customer support focus and team oriented.

Nice To Haves

Some college education preferred or similar Military / vocational experiences.
Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
Laser and vacuum experience preferred.

Responsibilities

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
Assists customers in the receipt, installation, and testing of company equipment.
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
May provide service education to customer’s service and operations staff.
Ensures that parts are available and as specified for service requirements.
Maintains appropriate tools are on hand and as required.
Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
Uses company technical documentation and provides feedback for improvement.
Performs other duties as assigned.
This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.).
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.
Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.
Onsite field service support, troubleshooting and resolving issues.
Customer support advocate, guiding customers in operation and maintenance of the system.
Periodic travel to regional and overseas sites for product technical support and special support projects.
Technical work activity in a clean-room production environment and/or laboratory setting.
Work may include onsite technical support involving heavy lifting of equipment & modules.