Onsite Field Service Engineer 2 - Tarrytown, New York

Illumina•New York, NY

7d•$74,900 - $112,300•Onsite

About The Position

The Onsite Field Service Engineer position will provide on-site customer product support for Illumina's products in located in Tarrytown, New York. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Requirements

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
2-6 years relevant experience or direct experience servicing our products
Must be highly motivated and have problem-solving ability
Ability to operate as an independent contributor and as a cooperative member of a team
Excellent verbal and written communications skills
Biotechnology/Biomedical industry knowledge, or applicable military experience
Basic knowledge of DNA sequencing and lab skills is a plus
Technical knowledge of computer hardware, Windows OS, and networking
Planning, scheduling, and prioritization skills

Nice To Haves

Basic knowledge of DNA sequencing and lab skills is a plus

Responsibilities

Proficient at installation, repair and maintenance of Illumina platforms
Troubleshoot a wide variety of complex customer reported problems
Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction
Responsible for completing post repair/install validation runs as required on all platforms
Independently manage account, build and help strengthen customer relationships
Schedule and perform equipment upgrades and new installations
Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.
Responsible for escalating repairs as needed and primary point of contact for escalation related activities
Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime
Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc.
Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime
Ensure proper inventory levels of service parts and make changes as needed