Field Service Engineer-Los Angeles, CA

Shape Technologies Group • Los Angeles, CA

1d • $33 - $36

About The Position

Field Service Engineer (FSE) provides expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems. This position plays a key role in ensuring optimal system performance at customer sites. The FSE will work both independently and with minimal supervision, delivering high-quality service and technical guidance while building strong relationships with customers and partners.

Requirements

• Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
• Strong diagnostic and troubleshooting skills.
• Ability to analyze and resolve technical problems using sound judgment.
• Proficient in using Microsoft Office (Word, Excel), Outlook, Teams, and service-related tools.
• Strong verbal and written communication skills, with the ability to clearly explain complex technical issues.
• Excellent interpersonal skills with the ability to remain calm and professional under pressure.
• Strong initiative, a positive attitude, and a dependable work ethic.
• Ability to organize work, manage time effectively, and work independently.
• Willingness and ability to learn Flow's products, systems, and procedures quickly.
• Capable of traveling internationally, including to Canada.
• Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience.
• Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment.
• Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos.

Nice To Haves

• Experience with microprocessor control systems is strongly preferred.
• CNC programming experience is a plus.
• Experience providing technical support over the phone is preferred.

Responsibilities

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems.
• Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits.
• Accurately complete all required administrative documentation and service reports in a timely manner.
• Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues.
• Support documentation efforts, including maintaining current product manuals, specifications, and technical references.
• Assist the customer service team in identifying parts and providing technical input.
• Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship.
• Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed.
• Participate in on-call rotations as assigned, providing after-hours technical support when required.
• Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules.
• Perform additional duties and responsibilities as assigned by management.

Benefits

• Comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) plan with company matching contributions
• Paid time off (PTO) and disability insurance
• Tuition reimbursement for approved educational programs
• Ongoing career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees