Field Service Engineer PC 69

Miltenyi Biomedicine•Indianapolis, IN

3h•$28 - $33•Hybrid

About The Position

As a Field Service Engineer (FSE), you will be responsible for providing technical support and assistance to customers in the field. Your primary duties will include installing, maintaining, and repairing basic and intermediate Miltenyi equipment, as well as troubleshooting technical issues to ensure optimal performance. This role requires strong technical skills, excellent communication abilities, a team mentality and a customer-focused approach. You will receive comprehensive training and work under the supervision of experienced engineers.

Requirements

HS Diploma required; 2 years formalized technical training or education (e.g. Associates degree, Military Occupational Specialty, etc..)
A minimum of 2 years’ experience working in a customer facing technical support role in a scientific or similarly regulated environment.
Basic understanding of electrical, mechanical, and computer systems.
Strong problem-solving and attention to detail skills.
Excellent written and verbal communication and interpersonal skills.
Strong Time Management and prioritization skills
Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products.
Ability to work independently and as part of a team.
Ability to travel, often on short notice, to customer sites to resolve problems. May include domestic overnight travel on weekdays.
Eligibility to legally work in the United States, and to travel internationally for work
Valid driver’s license and a clean driving record.
Ability to obtain a Valid Passport.
Ability to rent a vehicle.

Responsibilities

Assist in the installation and setup of Miltenyi equipment and systems at customer sites, ensuring compliance with technical specifications and safety standards.
Conduct routine maintenance and perform repairs on equipment to ensure optimal functionality and minimize downtime.
Identify and diagnose technical issues, providing effective solutions and escalating complex problems to more senior engineers when necessary.
Provide excellent customer service by responding to inquiries, addressing concerns, and offering technical guidance to customers.
Maintain accurate records of service activities, including service reports, installation documents, equipment logfiles, photos, etc.
Work closely with other team members, including engineers and sales representatives, to address customer needs effectively.
Adhere to company standards and procedures to ensure high-quality service delivery and customer satisfaction.
Adhere to company policies, industry standards, and safety protocols during all field service activities.
Travel domestically, often on short notice, to customer sites to resolve problems.