Field Service Engineer - Territory: Augusta, GA
About The Position
The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position is part of the Service Organization located in Augusta, GA and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the Field Service Supervisor and responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. This position services the Hematology and Automation platforms. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.
Requirements
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience or High School diploma
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to travel , 10% overnight, within assigned territory with periodic travel to other areas/overnight.
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move, or carry equipment up to 50lb (tools, replacement parts, consumables etc.).
Nice To Haves
- 2+ years’ experience of advanced trouble shooting
- Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.
Responsibilities
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
- Foster collaboration by assisting with the training of newer Field Service Engineers
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
