Field Service Engineer

MATRIX DESIGN LLC•Bartlett, IL

17d•Onsite

About The Position

The Field Service Engineer is responsible for installing, commissioning, troubleshooting, and maintaining industrial automation systems and equipment for Matrix Design’s customers. This role ensures optimal system performance, provides technical support in the field, and collaborates with engineering teams to deliver high-quality service solutions.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Automation, or a related field.
Minimum of 5 years of experience in industrial automation, field service, or equipment maintenance.
Strong knowledge of industrial automation systems (PLCs, HMIs, motion control).
Ability to read and interpret electrical and mechanical schematics.
Advanced troubleshooting and problem-solving skills.
Effective communication and customer-facing skills.
Ability to work independently and manage time in a field environment.
Strong organizational skills with the ability to manage multiple priorities.
Working knowledge of safety standards and procedures.
Adaptability to travel and dynamic job site conditions.
Proficient with Microsoft Excel, Word, and Outlook.
Valid driver’s license with the ability to travel to customer sites.

Nice To Haves

Fanuc training and/or certification preferred.
Experience with Allen-Bradley (Rockwell) PLCs and HMIs preferred.
Knowledge of Fanuc robotics, motion control, and vision systems is a plus.
Experience with MRP/ERP systems is a plus.

Responsibilities

Diagnose and resolve mechanical, electrical, and control system issues.
Provide on-site and remote support to restore system functionality and minimize downtime.
Perform scheduled maintenance on automation equipment, including Fanuc robots and related systems.
Identify potential issues and recommend corrective actions to improve system reliability.
Work with engineering and project teams to implement system upgrades and improvements.
Support continuous improvement of service processes and team capabilities.
Train customer personnel on system operation, safety, and maintenance best practices.
Accurately log service activities and data in the ERP system.
Document equipment performance, issues, and customer feedback.
Follow all company safety policies and applicable industry standards, including lockout/tagout procedures.