Field Service Engineer

Smiths Group

3d•Onsite

About The Position

John Crane, a business of Smiths Group, is seeking a highly skilled and service-oriented Field Service Engineer to join their Bahrain team. The ideal candidate will possess strong expertise in mechanical seals and rotating equipment, coupled with the ability to provide prompt technical support, clear feedback, and exceptional service to clients. This role demands a proactive approach, hands-on problem-solving skills, and a dedication to upholding John Crane's high standards of excellence in the field. The position involves ensuring service activities and environments meet group standards for HSE/Quality, fostering a positive work environment, and managing service order processing to balance workshop loading and monitor costs/KPIs. The role also includes driving the implementation of operational planning and improvement processes, managing inventory initiatives, and handling competing priorities. Key responsibilities include conducting customer site visits for installation and troubleshooting, supporting global service contracts, producing detailed seal observation reports, performing repairs, assisting during shutdowns and commissioning, supporting refurbishment contracts, conducting measurements and site surveys, collaborating with stakeholders, participating in technical reviews, and maintaining/increasing market presence by building strong relationships with end users and identifying new opportunities.

Requirements

Bachelor’s degree in Mechanical Engineering or a closely related field
Over 5 years of hands-on experience in engineering and field service, with a focus on mechanical seals and refinery rotating equipment
Proven ability to perform effectively in proactive, multinational, and multicultural environments
Strong technical knowledge of John Crane’s product portfolio, or demonstrated ability to rapidly acquire deep product understanding if not already held

Responsibilities

Ensure that service activities/environment meets group standards relating to HSE/Quality at all times.
Fostering a positive and productive work environment.
Service order processing: plan, execute and monitor the workshop activities.
Through effective use of business system tools and good communication across the team, ensure that the workshop loading is balanced and that costs/KPI are monitored, and objectives are being met in line with demand.
Drive implementation and participation in John Crane Tier Review and other operational planning and improvement processes, collaborating with Sales and Customer Operations colleagues to eliminate bottlenecks, and improve the overall value stream.
Drive active management of inventory initiatives across assigned region, in line with John Crane strategy and targets.
Manage competing and dynamic priorities.
Conduct regular customer site visits to install and troubleshoot mechanical seals and associated equipment.
Support Reliability Team on Global Service contracts execution, monitoring delivery performances and other contractual KPI.
Produce comprehensive seal observation reports, including detailed analysis and recommendations.
Perform on-site and in-workshop repairs with precision and expertise.
Assist end users during shutdowns and project commissioning.
Support and maintain refurbishment contracts.
Conduct measurements and site surveys while coordinating installations.
Collaborate effectively with stakeholders, local teams, and agents.
Participate in technical reviews to ensure the optimal performance of our products and services.
Maintain and increase our company's market presence with key end users while identifying new opportunities within the assigned territory.
Establish and nurture strong relationships with end users.
Discuss and solve complex equipment issues & support project requirements for all customers.