Field Service Engineer

Onward Group•Portland, OR

27d•Onsite

About The Position

This role involves extensive travel to support customers in North America by installing, troubleshooting, and repairing Lasers and Systems. The position includes a significant training period of approximately 5-6 months, with ongoing training on new and existing products. Candidates will also be responsible for demonstrating and educating customers and associates on the products, and providing on-call telephone support on a rotating basis. The role requires adherence to all company guidelines and extensive travel, including potential weekend work.

Requirements

Minimum of three years previous experience in field service necessary
Strong electrical and computer systems background, as well as, strong diagnostic experience
Good mechanical proficiency with hand tools to include precision measurement tools
Must be located, or ability to relocate, within 30 minutes of a major International Airport
Travel 100% travel required, both internationally and domestically
Includes company paid- room, rental car, air-fare, and meal per diem
Must maintain Valid Driver’s License
Ability to obtain Passport and rent automobile
Overnights required

Nice To Haves

Candidates fluent in Spanish strongly preferred but not required
Two year technical degree in engineering or related field preferred, or combination of training and work experience

Responsibilities

Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products
Support customers in North America
Install, troubleshoot, and repair Lasers and Systems
Demonstration and education of Lasers and Systems to customers and associates
Provide on-call 24 hour telephone support when required (rotating on-call support, determined by availability and size of group)
Any additional responsibilities as deemed necessary by management
Adhere to all company guidelines
Perform extensive travel as needed, including but not limited to; Monday through Friday
Some weekend work as needed, roughly 10-15 weekends a year