Field Service Engineer

MYCRONIC•United States,

21d•$34 - $41•Hybrid

About The Position

Mycronic is seeking an experienced Field Services Engineer to join their PCB Assembly Solutions Division. This role involves providing technical expertise to customers, including installation, maintenance, and repair of purchased products or services. The Field Service Engineer will interface directly with customers, sales staff, and management to resolve system software and hardware failures, product performance issues, and improve user quality. Significant travel is required for this position, estimated at 50-75%. The role is based in Harrisburg, PA, with openness to candidates in the greater Baltimore area.

Requirements

Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
Three years related experience with surface mount technology, electronics and/or robotics
Valid driver's license; dependable vehicle
Proven mechanical, electrical and computer competency
Experience or training/certification in computers and Microsoft Windows environments

Nice To Haves

Mechanical assembly and basic maintenance experience preferred

Responsibilities

Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facility, and via telephone
Install and set up Mycronic PCBA Assembly systems and software products at customers' facility
Provide trade show support; including setting up equipment and installing temporary cabling as needed
Conduct pre-site inspection, preventative maintenance and customer care support for service contracts
Maintain accurate records in field service management (FSM) software to reflect the support and repair history of equipment serviced or repaired
Maintain all assigned assets (laptop/computer, phone, tools, and repair parts, )
Document warranty claims and return defective parts replaced during repair in a timely manner to designated depots
Establish and maintain open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues
Escalate support issues to management
Develop and maintain the knowledge and skills required to produce the highest levels of customer service support
Work closely with customers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
Meet assigned targets and goals set by regional and area managers
Other duties as assigned yet not limited to the performance of functions related to the service processes of the company

Benefits

Competitive hourly salary range of $33.65 - $40.86 per hour
Participation in an annual short-term incentive (bonus) program
Comprehensive Blue Cross Blue Shield medical plans
Robust dental and vision options
Full employer coverage for life insurance
Full employer coverage for short-term and long-term disability
Access to a broad suite of optional supplemental insurance and lifestyle benefits
401(k) savings program with a 5% company match
Tuition reimbursement program
12 paid annual company holidays
Dedicated vacation and sick time