Field Service Engineer - Western Canada

Hitachi • Calgary, AB

60d • Hybrid

About The Position

Join Hitachi Energy’s Grid Integration Service Solutions team and play a vital role in supporting advanced power systems across Canada. As a Field Service Engineer, you’ll be at the forefront of maintaining and optimizing high-voltage installations in both utility and industrial environments. You’ll work with cutting-edge technologies including Substations, EV, E-Mobility, and HVDC systems, contributing to the reliability and performance of the grid. Upon hiring, the candidate will receive hands-on training by participating in commissioning projects and field service jobs alongside experienced members of the Service Solutions team. Once a sufficient level of competence is reached, the candidate will be expected to execute tasks autonomously, with remote support from the team.

Requirements

• Bachelor’s degree in Electrical Engineering (Power Systems preferred).
• Member of a Professional Engineering association in Canada (or eligible).
• Minimum 5 years of experience in substations and industrial electrification projects.
• Strong knowledge of electrical safety, regulations, and compliance.
• Hands-on experience with substation equipment, protection relays, HV breakers, transformers, and electrical apparatus.
• Experience with computer-based control systems.
• Ability to perform under pressure in time-critical scenarios.
• Strong communication, leadership, initiative, and analytical skills.
• Ability to lead subcontractors and customer resources when needed.
• Organized, flexible, autonomous, and precise.
• Proficient with relevant computer tools.
• Willingness to travel extensively.

Nice To Haves

• Familiarity with Power Electronics, SVC, SC, or HVDC technologies is a plus.
• Knowledge of electrical standards (ANSI, CSA, IEC, etc.).

Responsibilities

• Serve as the first point of contact and subject matter expert for maintenance and repair of FACTS & HVDC stations/systems.
• Provide customer support via phone and on-site deployments.
• Own customer issues and collaborate with warranty project managers to resolve them efficiently.
• Offer technical guidance and mentorship to less experienced personnel, including leading customer training sessions.
• Ensure compliance with health and safety protocols during all work activities.
• Support sales efforts during site visits by promoting Hitachi Energy and identifying potential business leads.

Benefits

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine ser-vice.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Hybrid work from home policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees