Field Service Engineer

PCB Piezotronics, Inc.•Latham, NY

41d•$62,500 - $80,000•Hybrid

About The Position

The Field Service Engineer will acquire an advanced knowledge of Accumetrics product design, telemetry system design and application considerations (as appropriate). Perform field service installation and support work of Accumetrics products. Significant interaction with Product Managers, Engineers, Designers, Sales, and Customers is required. Provides technical/sales support and phone coverage. Has application knowledge, provides pre/post-sales technical support in coordination with Accumetrics sales team.

Requirements

Two- or four-year Engineering degree or equivalent specialized training.
2-4 years of related field service engineer experience.
Domestic and international travel 30-50% of the time.
Must be legally authorized to access controlled technology prior to beginning work.

Responsibilities

Provides technical/sales support and phone coverage for customers, sales representatives and directs sales personnel.
Understands both mechanical and electrical design inputs, both within their area of expertise (expert) and outside (knowledgeable).
Travel to customer locations and tradeshows to provide technical assistance and assist in product installation/demonstration training.
Develops sufficient expertise and knowledge of products to which assigned that they begin to be recognized by internal and external persons as a useful technical resource.
Provides quotations for products and services in accordance with pricing and delivery policy.
Assists Product Specialist with follow up on orders and logged quotes.
Performs follow up on sales activity.
Responds to a wide range of written and phoned customer inquiries.
Responds to telephone calls or correspondence from customers and representatives for orders and/or repairs.
Supports customer service/sales in all service-related requirements.
Assists customers technically and seeks technical assistance when required to best serve the customer.
Documents information from customers.
Responsible for making appropriate product recommendations to customers.
Works with the Engineering department and Product Managers in developing customized products.
Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research.
Performs other related duties as assigned.