Field Service Engineer - Northern Indiana/Southern Michigan

Becton Dickinson Medical Devices•Milpitas, CA

3d•Onsite

About The Position

This position is for a Field Service Engineer based in Northern Indiana/Southern Michigan and covering surrounding states. This is not a desktop support/IT position. The role involves visiting various customers daily, carrying tools and test equipment. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. The company focuses on regulated, high-volume testing environments and collaborates with analytical laboratories worldwide to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes. The team consists of approximately 16,000 colleagues who partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. The Field Service Engineer will perform complex troubleshooting and repair of systems containing Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PCs to resolve issues while onsite. Daily travel to and from multiple customer sites is required.

Requirements

Minimum of a High School diploma.
A minimum of 3 years' experience troubleshooting instruments or components.
Possession of a valid Driver's License.
Willing and able to travel a minimum of 50% of their working time.
The physical capability to lift and maneuver objects weighing up to 50 pounds.

Nice To Haves

An Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline.
Previous experience as a Field Service Engineer, particularly with medical devices or similar technical equipment.
Experience with flow cytometry technology.
Previous experience in customer-facing roles.
Demonstrated ability with diagnostic tools (digital volt meters, oscilloscopes).
Proficiency with MS Office applications (Word, Excel).
Familiarity with both Mac and PC operating systems.

Responsibilities

Install and service instrumentation with minimal supervision according to ISO and GMP standards, while providing thorough follow-up service to ensure customer satisfaction.
Call customers after service completion to verify all needs were met and documenting all service activities in compliance with GMP requirements.
Maintain proper car stock inventory, test equipment, tools, and technical documentation.
Proper maintenance and utilization of company vehicles according to Corporate fleet policy, ensuring all resources are ready for service calls.
Display maturity and judgment in time management and expense control, keeping all travel and site visit expenses within established guidelines.
Accountability for company-issued credit cards, travel advances, and management of spare parts inventory.
Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager.
Effectively interface with other departments and managers to resolve customer issues promptly and thoroughly.
Serve as a representative of BD by promoting and maintaining excellent customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment.
Provide support that consistently meets BD's standards of superior quality service.