Field Service Engineer

Synopsys•Austin, TX

15d•$108,000 - $162,000•Hybrid

About The Position

Synopsys is a leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. This role involves seeing hardware work in the real world, troubleshooting issues in labs, data centers, or customer sites, and traveling extensively to customer locations. The ideal candidate has a mix of hardware instinct, troubleshooting discipline, and follow-through to ensure problems are resolved. You will work on emulation and prototyping platforms that verification teams depend on to prove their designs before tapeout.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering or related field preferred, or equivalent hands-on technical experience.
Experience with hardware installation, integration, or validation (lab, manufacturing, or field environment).
Ability to troubleshoot across hardware, firmware, and system-level integration issues using logic analyzers, oscilloscopes, multimeters, or similar diagnostic tools.
Comfort working with networking equipment, power systems, cabling, and rack-level infrastructure in a data center or lab setting.
Willingness and ability to travel domestically and internationally up to 70% of the time, including extended onsite engagements and occasional weekend or evening work.
Flexibility to work outside standard business hours during installations, customer cutovers, or critical escalations.
You can walk into a customer site, assess what is not working, and start narrowing down the problem without needing someone to hold your hand.
You are organized enough to track multiple installations, issues, and follow-ups across time zones without dropping threads or losing details in the shuffle.
You communicate clearly when something goes wrong—you can explain what happened, what you are doing about it, and when it will be fixed, without jargon or panic.
You are comfortable working independently in the field, but you also know when to pull in help from Engineering or escalate an issue beyond your scope.
You take ownership of the systems you deploy; if something breaks after you leave, you want to know why and make sure it does not happen again.
You are genuinely comfortable with a travel-heavy role—you understand what 70% travel means in practice and you are built for that kind of work rhythm.

Nice To Haves

Experience with emulation, prototyping, or FPGA-based verification platforms

Responsibilities

Install, configure, and validate Synopsys emulation and prototyping hardware at customer sites and internal labs, ensuring systems are deployment-ready and meet performance specs.
Troubleshoot hardware, firmware, networking, and integration issues across boards, chassis, power distribution, and peripherals, performing root cause analysis and driving fixes to closure.
Partner with Hardware Engineering, Manufacturing, and R&D teams to surface product issues, recommend design improvements, and help improve system reliability across the platform.
Develop and execute validation procedures that confirm hardware quality, system integration, and readiness for production use before customer handoff.
Document installation outcomes, failure modes, corrective actions, and deployment metrics to support continuous improvement and knowledge transfer across the team.
Support manufacturing reviews and quality initiatives by feeding field data back into the product development cycle.
Travel domestically and internationally approximately 70% of the time to support installations, upgrades, relocations, and escalations, often on short notice and with flexible scheduling.