Field Service Engineer

Service Express, Inc•Chattanooga, TN

46d•$30 - $45•Onsite

About The Position

Are you someone who… Thrives on helping others? Excels at solving challenging technical problems? Is passionate about working hands-on with computer hardware? Enjoys traveling locally to customer locations? You may be interested in the Field Service Engineer position that we have available supporting our customers between Chattanooga and Knoxville. You'll work from home and travel to customer sites to maintain, troubleshoot, and repair enterprise-level servers and storage hardware in data centers. This is a great opportunity to join a team that keeps critical IT infrastructure running smoothly while delivering exceptional customer service at every interaction.

Requirements

Proven experience in a field service or customer-facing hardware repair role
Hands-on experience repairing and maintaining servers, storage devices, and data center equipment
Comfortable working independently and managing a regional service territory
Strong troubleshooting and communication skills
Valid driver's license and willingness to drive regularly to customer locations
Ability to lift up to 50 lbs and perform tasks such as bending, kneeling, and reaching

Nice To Haves

A+ or Server+ certification preferred but not required

Responsibilities

Travel to customer sites within approximately a 100-mile radius to troubleshoot and resolve technical issues
Perform maintenance and repair on data center hardware, including mid-to-high end servers and storage devices
Provide exceptional service by responding quickly and efficiently to customer needs
Communicate clearly and confidently to ensure customers feel supported and their concerns are addressed
Identify and proactively escalate potential technical issues when needed
Assist with data center relocations and inventory audits
Troubleshoot hardware issues efficiently while managing multiple service calls
Interpret maintenance manuals and collaborate with engineering teams to resolve complex issues
Stay current on industry advancements through training and certification programs
Serve as a technical expert during sales calls when needed
Document and share resolutions to improve team knowledge and efficiency
Prepare thorough audits and maintain documentation of service calls
Proactively analyze and prepare for service calls to ensure quick and effective solutions
Maintain accurate records of service activities, expenses, and customer interactions
Collaborate with internal teams including purchasing, operations, and sales to deliver seamless support