Field Service Engineer

Acclaro Corporation•Atlanta, GA

3d•Onsite

About The Position

Acclaro Corporation is looking for a highly motivated Field Service Engineer in the Seattle, WA or Atlanta, GA region to help accelerate the growth of the business. In this position, you will be responsible for performing customer support activities for equipment, systems and sub-systems at customers' site or at head office. Install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.

Requirements

Bachelor’s degree in Electronics, Laser Technology or equivalent
Ability to work flexible shifts and to adapt to changing work schedules
75% travel required , including travels involving overnight lodging
Ability to travel internationally a big plus
Medical devices experience a strong plus
Familiarity with computers, DOS, Word and Excel, Salesforce
Ability to work independently
Knowledge of optics, electronics, cooling systems, power supplies and laser systems
Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
Prioritization and multi-tasking skills required.
Excellent communication, customer interaction and phone interaction skills required.

Nice To Haves

Ability to travel internationally a big plus
Medical devices experience a strong plus

Responsibilities

Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
Maintain complete and accurate service records
Interact with customers and monitor accounts
Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
Provide on-site technical support to customers as required
Provide on-site technical support for workshops and/or shows
Complete physical inventory when asked
Maintain company tools, fixtures and test equipment in satisfactory condition.
Adhere to company guidelines regarding safety procedures
Continually develop positive relations within sales and service team
Continually develop company and product knowledge
Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
Maintain a minimum of service recalls
Completion of other various tasks as assigned by management
Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems