Field Service Engineer - San Diego, CA - Temecula, CA

Danaher•San Diego, CA

1d•Remote

About The Position

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team working Remotely (based in Southern California) to service surrounding states.

Requirements

Associate’s Degree with 2+ years of experience in field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment OR Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, Biology, Chemistry, or other STEM field OR equivalent Military training/experience
Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory, biotechnology, bioprocessing or related technical equipment using established procedures and documented processes
This position requires travel up to 40% , driving (occasional flying), which may potentially include overnight stays, to cover the region
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb, any other physical requirements

Nice To Haves

Field Service experience in a customer-facing environment
Proficient with Windows (Excel), project management software
Diagnostics / Life Sciences industry experience

Responsibilities

Responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
Maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
Lead Generation: will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.