Field Service Engineer

Lumafield•San Francisco, CA

1d•$75,000 - $95,000•Hybrid

About The Position

Lumafield designs, manufactures, installs, and services the world's first accessible X-ray CT scanner. Lumafield's product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers. You will maintain and repair Lumafield scanners at customer sites. When you are not in the field, you will maintain our in-house scanner fleet and collaborate on projects with engineering, manufacturing, customer success, and fleet operations teams. You will work with engineers to troubleshoot, tune, and calibrate production systems. You will help refine SOPs to increase safety, improve quality, and increase efficiency. The ability to troubleshoot a problem and track down the root cause of the issue is important.

Requirements

Well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
Meticulous and pay attention to detail in your work
Can comfortably and professionally interact with customers and suppliers
Ability to follow a written procedure and identify deviations or problems
Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
Strong written communication skills for writing service reports
Enjoy collaborating within and across teams
Able to lift up to 50 lbs

Nice To Haves

Ability to troubleshoot computer, electrical, and mechanical issues
IT skills
Linux proficiency
Enjoy working within a customer facing environment
Hands-on prototype integration and troubleshooting: soldering, crimping and testing