Field Service Engineer - Mining Sorting - USA
About The Position
TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption. We foster a culture of collaboration, purpose, and continuous improvement. We are currently seeking for a Field Service Engineer in Mining Service based in the Denver region responsible for commissioning, maintenance, and troubleshooting of our systems at customer sites. The role involves extensive travel (150–180 days/year) across North America to remote customer sites, supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction.
Requirements
- An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
- Ability to diagnose and resolve technical issues independently and efficiently.
- >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment.
- Customer-focused mindset with excellent communication and interpersonal skills.
- Willingness to travel extensively across North America and occasionally internationally (approx. 150–180 days per year).
- Fluency in spoken and written English.
- Comfortable using digital tools, service reporting systems, and remote diagnostics.
- Valid Drivers licence.
- Valid authority to work in US.
Nice To Haves
- An electrical qualification or trade would be highly advantageous.
- Other languages like Spanish are advantageous.
Responsibilities
- Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
- Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.
- Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.
- Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.
- Ensure field service activities are delivered efficiently, on time, and within budget.
- Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.
- Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability.
- Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.
- Collaborate with internal teams, including Applications and Engineering Design, both within North America and internationally, to support customer and project requirements.
- Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.
Benefits
- Annual performance bonus opportunity.
- Overtime is compensated at 1.5x the applicable hourly rate in accordance with local regulations.
- Daily travel allowance while on assignment.
- Comprehensive health insurance options.
- Company credit card provided for business travel.
- All required tools, workwear and safety equipment provided.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
