Field Service Engineer - Philadelphia, PA (Surrounding Areas NJ/NY/PA)

Danaher•Philadelphia, PA

1d•Remote

About The Position

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team located in Philadelphia, PA (or suburbs/surrounding cities) and will be fully Remote to cover the Philadelphia Area - including Upstate NY, Western PA & Southern NJ and surrounding areas.

Requirements

Bachelor’s degree with 0-1 years' experience in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field OR equivalent military training OR associate's degree with 2+ years’ experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb

Nice To Haves

Previous experience in Life Sciences / Med Device / Biotech industry

Responsibilities

Responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
Maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.