Field Service Engineer - Salt Lake City, UT

Becton Dickinson Medical Devices•San Diego, CA

16h•Remote

About The Position

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Requirements

Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience
3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
24x7 on-call experience in a customer-facing/field service environment, required
Good mechanical, computer, verbal, written, and time management skills, required
Computer electronics, Windows OS, network experience, required
Must be able to work within defined processes and methodologies with minimal degree of supervision
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.
Weight lifting requirement: minimum 70 pounds

Nice To Haves

Customer Support Certification, a plus
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus

Responsibilities

Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, escalate issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a moderate use of competency and an appropriate ability to solve hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
Maintain company assets (car, tools, and inventories) securely and in working order
Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
Able to work independently and in a team environment, and engage/escalate to team leadership for sophisticated solving and resolution of issues as needed.