Field Service Engineer

Ametek, Inc.•City of Rochester, NY

6d•Onsite

About The Position

AMETEK Power Instruments is seeking a Field Service Engineer to offer aftermarket support for our Electronic Instruments used in the electric utility and industrial markets. The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the assigned products both on and off a customer’s site by performing repairs, calibration, and maintenance.

Requirements

Associate's degree in Electronics or related field or equivalent work experience required, for Technician level
3+ years’ experience servicing and trouble-shooting industrial electric equipment revenue meters
Understanding of and ability to use trigonometry and algebra to solve problems
Ability to read and interpret schematic diagrams
Understanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial-up Modem
Strong user of Microsoft Excel as a data analysis tool; formula writing
Ability to configure PC hardware/software for Ethernet and Serial communication

Nice To Haves

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology for Engineer level
5+ years’ experience servicing and trouble-shooting industrial electric equipment revenue meters
Strong written and verbal communication skills
Desire to learn and understand how things work
Organized and detail oriented
Self-motivated requiring minimal direction
Strong aptitude for problem solving

Responsibilities

Provide technical support for Power Instruments electric products as well as secondary products via phone, email, video conference and on-site service.
Set up and test products to duplicate and verify customer reported issues
Document product defects and liaise with product management, engineering and the customer
Provide customers with quotations for spare parts, repairs, upgrades, field service and training
Travel to customer sites and perform installation, commissioning and training on all products
Generate field service reports
Create training material for assigned products
Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings
Repair and calibrate equipment as needed
Construction of service test fixtures
Assist the sales and product management teams with customer presentations and demonstrations
Provide backup support for the sales application team on technical specification review and generation of product quotes
Enter and process spare parts and field service orders
Other service related duties as required