Field Service Engineer - Hourly

BRUNSWICK BOWLING PRODUCTS LLC • Muskegon, MI

31d • Onsite

About The Position

Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.

Requirements

• Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.
• Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level.
• Working knowledge of computer network architecture and troubleshooting.
• Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving
• Associate’s degree in Electronics or the equivalent in an Electronics Trade School.

Nice To Haves

• Experience in servicing and installing electronic equipment is a plus.

Responsibilities

• Perform installation start-up and debugging of electronic scoring equipment.
• Performs computer network audits.
• Performs surveys and briefs customers on responsibilities of both parties for upcoming installation.
• Performs service calls and phone support for equipment issues both in and out of warranty.
• Provides training to center personnel on maintenance of electronic scoring equipment.
• Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree