Field Service Engineer (Medical Device) (North Carolina/South Carolina Field role)

Haemonetics • US SC Remote, SC

3d • $37 - $63 • Remote

About The Position

The Field Service Engineer (FSE) will support Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support. This position is responsible for providing device installation, preventive maintenance, repair, and basic installation base management in the local territory. The role requires residency in or near North Carolina/South Carolina within commuting distance to the airport. This is a Field Support role with flexibility to travel as needed.

Requirements

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
• 2-5 years relevant experience technical field service experience
• Ability to travel up to 75% of time
• Must be highly motivated and have strong problem solving ability
• Excellent verbal and written communications skills
• Must have good technical writing abilities

Responsibilities

• Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory.
• Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.
• Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction.
• Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
• Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
• Assist the quality team with data collection and timely reporting to facilitate performance analysis.
• Understand how the assigned program integrates with system.
• Manage service parts inventory levels.
• Complete all required documentation in service tool (SFDC) same day as service.
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs.

Benefits

• 401(k) with up to a 6% employer match and no vesting period
• Employee stock purchase plan
• Flexible time off for salaried employees
• Three to five weeks’ vacation annually (based on tenure) for hourly employees
• Up to 64 hours (annually) of paid sick time
• Paid and/or floating holidays
• Parental leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Health and welfare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level