Field Service Engineer

ElDorado National California Inc•Riverside, CA

4d•$95,000 - $120,000•Onsite

About The Position

The Field Service Engineer role is responsible for supporting the Service Department through technical engineering expertise assistance on complex issues helping drive solution, service documentation, and product improvement initiatives while serving as a technical liaison between Engineering, Warranty, Production, and Field Service operations. The Field Service Engineer will assist with service-related drawings, schematics, and field-driven improvement solutions while also providing technical support to field technicians on an as-needed basis during complex troubleshooting situations or when additional engineering assistance is required. The role will also work collaboratively with Sr. Technical Specialist to resolve concerns as well as the Field Service Trainer to support development of technical training material and service documentation as needed.

Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related field
Minimum 3–5 years of experience in engineering, technical support, field service, heavy-duty vehicle or related industry experience
Experience supporting troubleshooting, product improvements, warranty support, root cause analysis or serviceability initiatives
Strong mechanical and electrical troubleshooting skills
Ability to read and interpret electrical schematics, wiring diagrams, engineering drawings, and technical documentation.
Knowledge of heavy-duty vehicle systems including electrical, mechanical, HVAC, suspension, door, multiplex, and powertrain systems.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office products.
Effective verbal and written communication skills.
Strong organizational skills with the ability to manage multiple projects and priorities.
Ability to work independently and collaboratively across multiple departments.
Valid driver's license required
Ability to obtain and maintain any required certifications or training related to vehicle systems, high-voltage systems, or customer site access requirements
Ability to occasionally travel in support of customer visits, field activities, and technical meetings.

Nice To Haves

Experience within the heavy-duty vehicle, transit bus, commercial vehicle, or OEM manufacturing environment
Experience supporting field repairs, reliability improvements, or serviceability enhancement initiatives
Ability to develop practical engineering solutions to support field repairs and serviceability improvements.
Familiarity with CAN/J1939 diagnostics and vehicle communication networks
Familiarity with heavy-duty vehicle electrical and multiplex systems
Understanding of high-voltage and battery-electric vehicle systems
Familiarity with CAD or drafting software

Responsibilities

Provide technical engineering support to field service technicians on an as-needed basis during complex troubleshooting or repair situations, stepping in on escalated issues when troubleshooting goes beyond the field team
Assist with diagnosis and engineering evaluation of mechanical, electrical, multiplex, and high-voltage vehicle systems when elevated technical support is required
Work directly with the Sr. Technical Specialist on complex issues
Develop, revise, and support engineering drawings, schematics, layouts, brackets, and service-related design improvements
Help lead root cause analysis and ensure implementation, supporting corrective action investigations related to recurring field concerns and warranty trends
Lead troubleshooting activities involving repeat failures, complex system-level issues, and unclear root causes, developing effective engineering solutions for real-world application.
Collaborate with Engineering, Quality, Warranty, Production, and Service teams to improve vehicle reliability, serviceability, and product support
Assist with development and review of technical service bulletins, troubleshooting guides, repair procedures, and service documentation
Work collaboratively with the Field Service Trainer to support development of technical training material, presentations, manuals, videos, and customer support documentation as needed
Participate in customer support visits, technical meetings, prototype reviews, and field campaigns when required
Support continuous improvement initiatives focused on reducing vehicle downtime and improving customer satisfaction
Review field feedback and provide recommendations for product improvements and service enhancements
Maintain accurate technical documentation, engineering revisions, and support records
Support special projects and other engineering-related service initiatives as assigned