Field Service Engineer

Sterling Fab Tech•Longview, TX

35d•Hybrid

About The Position

Sterling Fab Tech is seeking a Field Service Engineer to join their team. This role will focus on the technical support, installation, and repair of CNC Machine Tools for customers. The machines include a variety of fabrication and processing equipment such as 2D and 3D Lasers, Press Brakes, Automatic Laser Welders, Punches, 3D Printers, Plasma Cutters, Plate Rolls, Water Jets, Metal Finishing, and Auxiliary Equipment. After comprehensive technical onboarding and training, the Field Service Engineer will support customer and sales team technical needs, provide facility requirement details for installations, assist with machine deliveries and placement, perform installations (assembly, leveling, aligning, adjusting, calibrating, wiring, commissioning), troubleshoot and repair mechanical, electrical, and software issues, and provide customer training on equipment usage. The role also involves visiting existing customers to ensure satisfaction post-installation.

Requirements

Demonstrated experience in troubleshooting and repairing various systems including mechanical, hydraulic, pneumatic, electrical, controls, and network systems.
Proficient in reading and interpreting blueprints and electrical schematics with precision, ensuring accurate execution of machine installations and repairs.
Excellent communication skills enabling effective interaction with both technical and non-technical stakeholders, ensuring clear understanding of technical requirements and providing exceptional customer support.
Capable of working independently, taking initiative in problem-solving, and efficiently managing tasks such as machine installations, repairs, reporting and technical documentation, while maintaining high standards of quality and professionalism.
Embody the core values of Sterling Fab Tech: integrity, innovation, and customer-centricity.
Located in East Texas.
Experience in troubleshooting and repairing mechanical, hydraulic, pneumatic, electrical, controls and/or network systems.
Able to precisely read and follow blueprints and electrical schematics.
Maintain a positive, professional attitude along with the ability to communicate in a professional manner with both technical and non-technical individuals.
High level of professionalism expected when interfacing with clients at the management level and global suppliers.
Highly motivated, self-starter that takes initiative and works well independently and with others.

Responsibilities

Support the overall technical needs of our customers and sales team.
Provide customers with the details on facility requirements needed to successfully install machines they purchase and assist in the preparation of the installation site.
Be on-site for machine deliveries to ensure equipment condition and proper placement.
Install machines and accessories at customer sites, including all necessary assembly, leveling, aligning, adjusting, calibrating, wiring, and commissioning of machines and accessories.
Troubleshoot and repair mechanical, electrical, software and other equipment.
Provide training to customers on functions and proper use of equipment and accessories.
Visit existing customers to ensure they are satisfied with machine tools after installation.