Field Service Engineer- San Francisco Bay Area, CA

Danaher•San Francisco, CA

21h•Remote

About The Position

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory. The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction. The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Requirements

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
Equivalent military training OR Associate's degree with 2+ years work experience.
Ability to travel 35% of the time, including overnight travel within territory or locations.
Must have a valid driver’s license with an acceptable driving record.
Ability to lift, move or carry equipment up to 50lb.

Nice To Haves

Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment.

Responsibilities

Responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
Develop new customer service/product agreements.
Respond to customer support calls within an assigned territory.
Meet the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence.
Perform basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment.
Order and maintain spare parts inventory.
Maintain regular communication with customers to ensure resolution and accurate follow-up.
Utilize documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.