About The Position

SAIC is seeking a Field Service Expert (FSE) to support SAIC’s Integrated Battle Command System (IBCS) Team. The primary duty location is onsite at Joint Base Lewis-McChord (JBLM) just southwest of Tacoma, Washington. This position also requires 4 months of onsite training in Huntsville, Alabama.

Requirements

  • Experience with Red Hat Enterprise Linux
  • Experience integrating COTS/GOTS products with IBCS systems
  • Experience troubleshooting IBCS hardware, software, and networks
  • Experience performing operator and maintainer tasks on equipment, integrated systems, subsystems, and software
  • Experience conducting training
  • Experience supporting a Program Help Desk
  • Experience conducting scheduled equipment inventories

Responsibilities

  • Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
  • Represent the IBCS program as the primary point of contact
  • Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
  • Assist in the emplacement and initialization of the IBCS system
  • Advise customers on the capabilities and limitations of the IBCS system
  • Assist in troubleshooting IBCS hardware, software, and networks
  • Provide feedback to program leadership regarding system performance and end-user feedback
  • Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
  • Conduct training
  • Support Program Help Desk
  • Conduct scheduled equipment inventories
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