Field Service Engineer (Mid Level)

RheoSense Inc. • San Ramon, CA

4h • Onsite

About The Position

You are a skilled, hands-on Field Service Engineer who thrives in a fast-moving scientific-instrumentation environment. You’re comfortable diagnosing issues on precision instruments, supporting customers in the field, and collaborating with internal teams. You bring professionalism, calmness under pressure, and a strong service-first mindset. This role involves performing instrument installations, calibrations, preventive maintenance, and onsite/remote troubleshooting, while efficiently resolving customer issues and maintaining accurate service records. The position requires collaboration with internal teams like Operations, Engineering, Applications Science, and Sales, and contributing to product improvements based on field performance and customer experience. Building and maintaining strong customer relationships is key, along with upholding company policies, safety standards, and proper instrument-handling practices.

Requirements

• 3–5 years of experience in field service engineering, ideally with scientific or analytical instruments.
• Strong troubleshooting skills in electromechanical systems, sensors, and precision instrumentation.
• Excellent communication and customer-facing skills.
• Ability to travel domestically and internationally as required.

Nice To Haves

• Experience with viscometers, rheometers, or other fluid-characterization instruments.
• Background in mechanical engineering, electrical engineering, physics, or related technical fields.
• Experience in a small-company environment where flexibility and hands-on work are essential.
• Familiarity with CRM or service management systems.

Responsibilities

• Perform instrument installations, calibrations, preventive maintenance, and onsite/remote troubleshooting.
• Resolve customer issues efficiently while maintaining clear communication, professionalism, and a focus on minimizing downtime.
• Maintain accurate service records, reports, and documentation for all service activities.
• Follow established service procedures, technical standards, and safety protocols.
• Support coordination of spare parts, RMAs, and service-related logistics.
• Collaborate with Operations to ensure smooth repairs, replacements, and instrument shipments.
• Communicate field issues, product feedback, and reliability trends to Engineering.
• Partner with Applications Science and Sales during customer evaluations, demos, and post-installation support.
• Provide input on product improvements based on field performance and customer experience.
• Build and maintain strong customer relationships through responsive, high-quality service.
• Uphold company policies, safety standards, and proper instrument-handling practices.
• Perform additional duties as assigned to support team and company objectives.

Benefits

• Financial stability through competitive compensation, performance incentives, and retirement plans
• Training and professional development to support long-term career growth
• Health and welfare benefits, including medical, dental, vision, life insurance, and wellness programs
• Paid Time Off (PTO) to support work–life balance
• Paid parental leave for both maternity and paternity
• 401(k) retirement savings plan with a company match of up to 4%
• Employee stock ownership (ISO) opportunities
• A collaborative, creative, inclusive, and engaging team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees