Field Service Engineer

3D Systems•Rock Hill, SC

3d•Onsite

About The Position

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. This role provides hands-on technical service including installation, relocation, repair, and preventative maintenance. This is a highly visible field based role requiring significant travel, approximately 75% of the time. Candidates must be comfortable with frequent travel and reside within 50 miles of a major airport.

Requirements

High school diploma required; AA degree from a technical school or related; Military training preferred
3+ years related experience preferred
Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude knowledge of electro/mechanical device repair with attention to detail
Requires skills in organization, problem solving, and customer relations
Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to work effectively and efficiently under tight deadlines with multiple interruptions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Travel required; valid driver’s license and clean driving record
Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk.
Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Nice To Haves

AA degree from a technical school or related
Military training preferred

Responsibilities

Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
Comprehend and analyze unique customer configurations, including materials and software.
Assess customers' proficiency, capability, and willingness to perform self-maintenance.
Execute preventive maintenance tasks as directed by the Service Manager.
Recognize and appreciate the overall business value of customers to 3D Systems.
Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.